Skip to main content
ENJOY THE LIFE OF LUXURY

FAQ

LEASING QUESTIONS

DO I NEED AN APPOINTMENT? DO YOU TAKE WALK-INS?

No appointment is necessary to tour our community; However, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

WHY DO YOUR PRICES HAVE RANGES?

Our apartment homes are priced individually based on the amenities and features.

WHAT IS THE APPLICATION FEE & ADMINISTRATIVE FEE? IS IT REFUNDABLE?

Application fees are $50.00 per person ages 18 and older occupying the apartment. You may pay this fee online for no cost, using your checking account and routing number or by credit card (a small fee would apply). All application fees are nonrefundable. The Administration fee is a $150 charge we use to cover all other fees associated with the process of your move-in. This fee is also non-refundable if the application is approved.

HOW DO I APPLY?

All applications are submitted online through the website. You can access the application by selecting "apply now" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply. You can view our available units here

DO YOU REQUIRE RENTERS INSURANCE?

Our property does require renters' insurance. Your insurance policy must have a minimum of $100,000 in liability coverage. We do ask that this is provided to us prior to move-in to prevent our force-placed policy from automatically being billed to you from E-Premium. This policy is at a monthly charge of $25 and fulfills the requirements of your lease but does not cover your personal belongings.

WHAT ARE YOUR INCOME REQUIREMENTS?

We require that income for the household must be at least 2 1/2 times the monthly rent. This income must be verified.

WHICH UTILITIES DO I PAY?

This varies between the floorplan you select. Residents in our One & Two bedroom flats are responsible for their electricity. Residents in the townhome apartments are responsible for their electricity and gas.

WHAT IS THE SECURITY DEPOSIT?

Security deposits for our apartments start out at $300 for an accepted application. The security deposit can range all the way up to be equal to one month's rent- based off of credit, background, rental and employment history screening.

WHEN IS MY RENT PAYMENT DUE? WHAT DAY OF THE MONTH AM I LIABLE FOR A LATE CHARGE?

Rent is always due on the first. A 10% late fee will be applied on the 3rd of every month.

HOW CAN I PAY MY RENT?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or debit/credit card (with fee) to make payments.

WHAT KIND OF PETS DO YOU ALLOW? HOW MANY PETS MAY I HAVE?

Our property allows for up to 2 pets in each home; cats or dogs. We require a nonrefundable fee of $250 for up to 2 pets. Monthly pet rent is $20 for 1 pet and $40 for 2 pets. Updated vaccination records must be provided prior to the pets movein date. No weight restrictions but breed restrictions may apply. Contact the office for further information. 

 

RESIDENT QUESTIONS

IF I GET A JOB TRANSFER, CAN I BREAK THE LEASE?

Yes, if the lease buy-out fee has been paid. A 30-day notice is required before vacating your apartment, and the lease buy-out fee is equal to two months rent. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

IF I AM PART OF THE MILITARY AND RECEIVE DEPLOYMENT OR REASSIGNMENT ORDERS, CAN I BREAK THE LEASE?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

HOW CAN I REFER A FRIEND?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

 

THERE IS A PERSON WHO MIGHT BE STAYING WITH ME FOR A WHILE, IS THAT PERMITTED BY THE LEASE?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I WILL BE MOVING OUT. WHAT DO I NEED TO DO?

We require a 30-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.

DO YOU HAVE CABLE/INTERNET SERVICES?

Yes, Comcast & Qwest are our preferred providers for the community.

I AM LOCKED OUT OF MY APARTMENT/GARAGE. WHAT DO I DO?

If you are locked out during business hours; come to the office to be let back into your home. If locked out after hours, please contact your local locksmith (copies of new keys will need to be provided to the office). Maintenance is not authorized to respond for lockouts.

I HAVE LOST MY APARTMENT AND/OR MAILBOX KEYS. WHAT DO I DO? 

If you have lost your keys, you may have new keys made during business hours for a small fee. All mail keys are replaced through/at the post office.